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Do you have a question?
Take a look here- you might find the answer to your question. Not found an answer? Don't hesitate to contact us using the contact form or number 🇧🇪 0800/11 323 - 🇱🇺 8002 7667
Collecting Smiles
Q8 smiles Tutorials
Q8 smiles Loyalty Program
- Can I also use my Q8 smiles card somewhere else?
- Can I buy Smiles?
- Can I merge the Smiles from different cards?
- Can I pay with my Q8 smiles card and/or via the app?
- Do I get 100 Smiles as a gift for registering?
- Do I have to register to save Smiles?
My personal data and smiles profile
- Are there any conditions to saving Smiles?
- Can I register without an email address?
- How can I save Q8 smiles?
- How do I activate my account?
- How do I change my email address?
- I did not receive a confirmation email to activate my account. What do I do now?
Customer Service
- I forgot to scan my card with my last top-up/shop purchase.
- Can I use the Q8 smiles app on any type of smartphone?
- I did not receive any Smiles after my transaction (top-up or purchase) at QHow and where do I report this?
- I have applied for my Q8 smiles card but I haven’t received it yet.
- I have found someone else’s Q8 smiles card. What should I do with it?
- I’ve lost my Q8 smiles card. What now?
Collecting Smiles
- Are all Q8 smiles actions or promos valid in all Q8 petrol stations?
- Can I also save Smiles as a Fleet customer?
- Can I also save Smiles with my Q8 Liberty card?
- Can I also use my Q8 smiles card at IDS petrol stations?
- Can I save extra Smiles on top of the Smiles I receive as standard?
- Can I save Smiles immediately with my Q8 smiles card or app?
Exchange Smiles
- I get an error message when I scan my voucher. What now?
- I have multiple vouchers. How can I tell if a voucher has already been used?
- Who are the Q8 smiles gift partners?
- When do my gift and promo vouchers expire?
- How many Smiles do I need for a gift voucher?
- How can I exchange Smiles for gift vouchers?
Mobile refuelling
- I get an error message when using mobile refuelling. What do I need to do?
- Does mobile refuelling with a debit card only work with the Payconiq by Bancontact app?
- I have installed the Payconiq by Bancontact app, but I still cannot pay for my refuelling session. What should I do now?
- I keep getting an error message saying that my phone is not secure enough. What do I need to do?
- Can I still use mobile refuelling with my payment or Q8 Liberty card if I use another smartphone?
- How does invoicing work when I use my Q8 Liberty card in the app?
Questions about Q8 or Q8 Liberty
We gladly refer you to our Q8 website