Are there any conditions to saving Smiles? Premium Plus July 23, 2020 09:12 Updated Yes. Check our general terms and conditions on the app or on q8smiles.be (Belgium) or q8smiles.lu (Luxembourg). Related articles Where do I find your General Terms and Conditions? How do I activate my account? I did not receive any Smiles after my transaction (top-up or purchase) at QHow and where do I report this? How can I save Q8 smiles? I get an error message when using mobile refuelling. What do I need to do? Comments 0 comments Please sign in to leave a comment.