1. Q8 smiles
  2. Mobile refuelling

Mobile refuelling

  • I get an error message when using mobile refuelling. What do I need to do?
  • Does mobile refuelling with a debit card only work with the Payconiq by Bancontact app?
  • I have installed the Payconiq by Bancontact app, but I still cannot pay for my refuelling session. What should I do now?
  • I keep getting an error message saying that my phone is not secure enough. What do I need to do?
  • Can I still use mobile refuelling with my payment or Q8 Liberty card if I use another smartphone?
  • How does invoicing work when I use my Q8 Liberty card in the app?
  • And what about the settings on my Q8 Liberty card?
  • Can I also use my Q8 Liberty card in the app?
  • Where can I find the security code required for adding my Q8 Liberty card?
  • What do I need to do to save Smiles via my mobile transactions?
  • Which payment or fuel cards can I use in the app?
  • Is it safe to do this via my mobile phone?
  • Do I have to pay extra costs if I use mobile refuelling via the app?
  • What price will I be charged for refuelling when I use the app?
  • I started a transaction but didn’t refuel. What will happen now?
  • I can’t find my pump number in the app. Can I still refuel?
  • Can I stop refuelling midway through?
  • I selected the wrong pump and now someone else has refuelled with my money. What should I do now?
  • How does mobile refuelling work exactly?
  • I have another question about mobile refuelling. Who can I contact?
  • Do I need to change the settings of my mobile banking app to be able to refuel with the Q8 Smiles app?
  • Does mobile refuelling also work abroad?
  • I lost my smartphone. What should I do now?
  • Why was €200 reserved on my account when I refuelled?
  • Why did I need to register to use mobile refuelling?
  • Where can I find an overview of my refuelling sessions?
  • Where can I use mobile refuelling?
  • My smartphone switched off/the battery is empty. What should I do now?
  • Can I still print my ticket at the terminal when using mobile refuelling?
  • I didn’t receive a ticket after refuelling. What should I do now?
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