- I get an error message when using mobile refuelling. What do I need to do?
- Does mobile refuelling with a debit card only work with the Payconiq by Bancontact app?
- I have installed the Payconiq by Bancontact app, but I still cannot pay for my refuelling session. What should I do now?
- I keep getting an error message saying that my phone is not secure enough. What do I need to do?
- Can I still use mobile refuelling with my payment or Q8 Liberty card if I use another smartphone?
- How does invoicing work when I use my Q8 Liberty card in the app?
- And what about the settings on my Q8 Liberty card?
- Can I also use my Q8 Liberty card in the app?
- Where can I find the security code required for adding my Q8 Liberty card?
- What do I need to do to save Smiles via my mobile transactions?
- Which payment or fuel cards can I use in the app?
- Is it safe to do this via my mobile phone?
- Do I have to pay extra costs if I use mobile refuelling via the app?
- What price will I be charged for refuelling when I use the app?
- I started a transaction but didn’t refuel. What will happen now?
- I can’t find my pump number in the app. Can I still refuel?
- Can I stop refuelling midway through?
- I selected the wrong pump and now someone else has refuelled with my money. What should I do now?
- How does mobile refuelling work exactly?
- I have another question about mobile refuelling. Who can I contact?
- Do I need to change the settings of my mobile banking app to be able to refuel with the Q8 Smiles app?
- Does mobile refuelling also work abroad?
- I lost my smartphone. What should I do now?
- Why was €125 reserved on my account when I refuelled?
- Why did I need to register to use mobile refuelling?
- Where can I find an overview of my refuelling sessions?
- Where can I use mobile refuelling?
- My smartphone switched off/the battery is empty. What should I do now?
- Can I still print my ticket at the terminal when using mobile refuelling?
- I didn’t receive a ticket after refuelling. What should I do now?
Do you have a question?
Take a look here- you might find the answer to your question. Not found an answer? Don't hesitate to contact us using the contact form or number 🇧🇪 0800/11 323 - 🇱🇺 8002 7667
Questions about Q8 or Q8 Liberty
We gladly refer you to our Q8 website