1. Q8 smiles
  2. Mobile refuelling

Mobile refuelling

  • I entered the wrong pump number. What should I do now?
  • How does mobile refuelling work?
  • How can I tell that I have activated the pump?
  • Can I also use mobile refuelling at other service stations?
  • How do I cancel my transaction?
  • I have received an error message saying that my limits have been exceeded. What does this mean?
  • The pump isn’t working. What should I do now?
  • The pump stopped before my tank was full. Why?
  • The pump I selected is being used by another customer. What should I do now?
  • I am at a Q8 station, but I can't select a service station. What should I do?
  • Can I use my smartphone at the pump?
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