I used a promo with extra Smiles with a purchase or top-up but didn’t receive it. What now?

That’s too bad! Important to know: some promos must first be accepted and/or you need to have the barcode scanned to get your Smiles. You did so and still didn’t receive any extra Smiles? We will take care of it for you. Contact our Fuel Team at XXX XXX and we’ll be happy to award you the Smiles you’re entitled to.